Return & Refund Policy — GoldenCordz
Last Updated: 22/01/2026
At GoldenCordz, your satisfaction matters to us.
If something isn’t right, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
We accept returns in the following cases:
✔ You received a damaged, defective, or incorrect item
✔ The product is unused, unworn, unwashed, and in its original packaging
✔ You initiate the return request within 7 days of delivery
We do not accept returns for:
✘ Items that have been worn, washed, or altered
✘ Accessories (unless defective)
✘ Clearance / sale items (non-returnable)
✘ Wrong size ordered by the customer (exchange may be allowed if stock permits)
2. Exchange Policy
If you need a different size or replacement:
Exchanges are subject to availability
If the item is out of stock, we will offer store credit or a refund
Exchange shipping costs may apply depending on your location
3. Refund Process
Once we receive and inspect your returned item:
Refunds are issued within 5–7 business days
Refunds will be processed to your original payment method or issued as store credit
Shipping charges are non-refundable unless the return is due to our error (wrong/defective product)
4. Return Shipping
Depending on the situation:
If GoldenCordz is at fault (wrong item, damaged product):
We cover the return shipping.
If the customer changed their mind / ordered the wrong size:
Customer will bear the return shipping cost.
We will provide you with the correct return address once your request is approved.
5. Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
After dispatch, cancellations are not possible — but you may be eligible for a return after delivery.
6. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or refunded:
Innerwear
Accessories without defects
Discounted / clearance items
Customized or personalized products
7. Incorrect or Damaged Product Received
If you receive a defective or incorrect item:
Take clear photos/videos of the issue
Contact us within 48 hours of delivery
We will provide a fast replacement or refund
8. How to Initiate a Return
To start a return, message us at:
goldencordz@gmail.com
Instagram DM: @goldencordz
Please include:
Order number
Reason for return
Supporting images (if applicable)
Our team will guide you through the next steps.
9. Late or Missing Refunds
If your refund is delayed:
Check your bank/UPI account again
Contact your bank or payment provider
If issues persist, email us and we’ll help you track it
10. Policy Updates
GoldenCordz may update this Return & Refund Policy occasionally.
All changes take effect once posted on this page.