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We are happy to assist you
How can I reach the GoldenCordz support team?
You can email us anytime at goldencordz@gmail.com or DM us on Instagram @goldencordz. We usually reply within 24–48 hours.
What information should I include when contacting support?
To speed things up, share your:
Order number
Full name
Email used during checkout
Issue details + images/video (if applicable)
What are your customer support hours?
Our team is available Monday–Saturday, 10 AM – 6 PM (EST).
Messages received outside hours are responded to the next business day.
I messaged support but haven’t heard back. What should I do?
Please allow up to 48 hours for a response. Check your spam folder too — sometimes our replies land there.
Can I make changes to my order through support?
Yes, but only if the order hasn’t shipped yet.
Contact us within 12 hours of placing your order for:
Address changes
Item changes
Cancellation requests